Return Policy

At MyNameNecklace we strive to make every piece of personalized jewelry as precious and beautiful as the moment it commemorates.

If your item arrives damaged, incorrectly designed, or is simply not what you expected, please let us know immediately by email and we''ll do our utmost to recreate it to your full satisfaction.

Return Policy

If you are not 100% satisfied with your product, new, unworn items can be returned to My Name Necklace within 100 days of delivery. Non-personalized pieces are eligible for a full refund, if within 30 days of delivery.

Personalized jewelry pieces are made specially for you; therefore, can either be returned or exchange.

You must return your original item before we are able to send your new item to production. If you want to exchange an item, please first reach out to customer service by email .

Damaged Item:

  • Attach a clear image of the damaged item and describe the matter.
  • You can return your item for a full refund within 30 days of delivery.

Cancellation Policy

  • Once your order has been submitted we are immediately beginning the process of production of your personalized items.
  • Since each item is uniquely made for our customers and we start production straight away, please let us know up to 2 hours after placing your order if you want to cancel it. Please be advised that after 2 hours, we are able to offer exchange. To cancel your order, please contact our customer care team by email .
  • Cancellation is only possible before item has shipped.
  • Cancellations will be processed on the day we receive your cancellation request.

My Name Necklace reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page.