We are sorry to hear that your order is damaged!
We are happy to assist you with any issues, but first our customer care team are obliged to receive a picture from you in order to proceed with a reorder for a replacement item.
Please contact our Customer Care Team: support@mynamenecklace.com
and provide us with the following information:
- Your Order ID number
- A picture of the damaged item
- The item's name and item ID
It is required to send a picture of the damaged item for us to determine how to proceed.
We'll get back to you as soon as we can to offer a replacement item according to our warranty policy.
Please note to check your email to see if you've received a response from us within a few hours.
Your replacement item will be shipped within the time frame for the standard shipping method, that will be active on site at the time you contact us.