Returns & Cancellations

My jewelry is damaged, what should I do?

We are sorry to hear that your order is damaged!

We are happy to assist you with any issues, but first our customer care team are obliged to receive a picture from you in order to proceed with a reorder for a replacement item.

Please contact our Customer Care Team: support@mynamenecklace.com

and provide us with the following information:

  • Your Order ID number
  • A picture of the damaged item
  • The item''''''''''''''''s name and item ID

It is required to send a picture of the damaged item for us to determine how to proceed.

We''''''''''''''''ll get back to you as soon as we can to offer a replacement item according to our warranty policy.
Please note to check your email to see if you''''''''''''''''ve received a response from us within a few hours.

Your replacement item will be shipped within the time frame for the standard shipping method, that will be active on site at the time you contact us.

My chain broke, what should I do?

We want to assist you and send out a new chain to you!

Please contact our Customer Care Team by email support@mynamenecklace.com

and provide us with the following information:

  • Your Order ID number
  • A picture of the damaged chain
  • A description of the damage
  • The chain size you want</