Tracking & Shipping

Due to the current situation with the Coronavirus (COVID-19), will I receive my order on time?

Business is up and running as usual here at MyNameNecklace. As for now, and until further update, all orders should arrive on time as mentioned on the estimated delivery date.

For extra precautions, we added two extra days to the estimated delivery date.

We are tracking all parcels and in touch with all the courier companies to make sure all is running smoothly.

Where is My Order ID?

Order ID Numbers are sent once your order is confirmed. You can find your order number in your Order Confirmation email, along with additional information about your order (it will start with 51******). Your Order ID Number is the best way to identify and to track your order. If you cannot find your Order Confirmation, just drop us an email and we will send you a new one.

There are a few reasons why this might happen:

  • There may have been a typo in the email address you entered. (typos- we all make them!!).
  • The email may have been routed to your spam / junk / promotion folder.
    o     Check these folders. You can also search for our email address CustServ@MyNameNecklace.com and hopefully it will show up in the results. 
    o     Mark our email as 'Not Spam' in your email service.
  • Some orders get stopped before being confirmed, this could happen because of special characters in inscription, special requests made by you, an error with the shipping address, or other such matters.

Please allow 24hrs for your order to process, and for our team to release the order into a confirmed status.

If you are still unable to locate your confirmation email after 24 hours, please contact our team and we will be sure to resend it to you.

When contacting us, please select the option shown below:

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You can find out your Order Status here: Order and Shipment Status Information.

Where is my order and How Can I Track It?

Your item is being produced according to the shipping method you chose when placing your order.

Tracking Your Order
Click here to track your order status. If you haven’t received a shipping notification, your order is still in production.

Shipping Notification
Once your product is on its way we’ll send you a Shipping Confirmation email that states your delivery date and tracking number, depending on the shipping method you chose.

Click here to track your order. All you need is your Order ID and email.

Please make sure to enter the exact email address that was used to place your order.

If you are having trouble tracking your order, please contact us.

If your postal tracking number isn’t working, please allow up to 48 hours and try again.
Sometimes the information on the shipping websites takes longer than usual to show updates.


Late Package
If your order delivery date has passed and you still haven't received your package, we recommend that you try the following (it’s proven helpful to other customers in the past):

  • Check your shipping details on the Order Confirmation and make sure they’re correct.
  • Ask other members of your household if they have accepted the package, as this is a common occurrence.
  • Check (if applicable) with your doorman, by your garage, or perhaps a side door.
    Orders are sometimes left there by the postal service.
  • Ask your local post office if they can provide any further information on the whereabouts of your package and be sure to have your tracking number with you on hand.

Please note that if your order is being shipped outside United States shipping timeframes may run differently.

If you are still unable to locate your order, please contact our Customer Care Team for assistance.

How to find a missing package that shows as delivered

Although it is rare, sometimes your tracking number will say "Delivered" before your package has arrived. If this happens to you within 36 hours of the expected delivery, please try the following:

  • Check your shipping notification email to ensure your package was shipped to the correct destination
  • Look for a notice of attempted delivery
  • Look around the delivery location for your package
  • See if someone else in the house accepted the delivery
  • Wait 36 hours -- in rare cases packages may say delivered up to 36 hours prior to arrival

If your order is 36 hours past the expected delivery date, please contact our Customer Care Team.

 

Does MyNameNecklace ship worldwide?

Yes! We ship to most countries all over the world.

We offer shipping to the following destinations:

 

Albania
Andorra
Argentina
Armenia
Australia
Austria
Azerbaijan

Bahamas
Bahrain
Belarus
Belgium
Bosnia and Herzegovina
Brazil
Bulgaria

Canada
Chile
China
Colombia
Costa Rica
Croatia
Cyprus
Czech Republic

Denmark 
Dominican Republic 

Ecuador
El Salvador
Estonia

Finland 
France 

Georgia
Germany
Greece
Guatemala
 

Honduras
Hong Kong
Hungary

Iceland
India
Indonesia
Iraq
Ireland
Israel
Italy

Jamaica 
Japan 

Kuwait

Latvia
Liechtenstein
Lithuania
Luxembourg

Macedonia
Malaysia
Malta
Mexico
Monaco
Montenegro

Netherlands
New Zealand
Nicaragua
Norway

Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland

Portugal
Puerto Rico

Qatar

Republic of Moldova
Romania
Russian Federation

San Marino
Saudi Arabia
Scotland - UK
Serbia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sweden
Switzerland

Taiwan
Thailand
Trinidad and Tobago
Turkey

Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan 

Venezuela
Vietnam

Please note that the shipping time frame may vary according to the destination you would like your order shipped to.

*Orders from outside the US may take up to 18 business days and contain taxes & duties.

 


* All prices are listed in USD
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