Business is up and running as usual here at MyNameNecklace. As for now, and until further update, all orders should arrive on time as mentioned on the estimated delivery date.
For extra precautions, we added two extra days to the estimated delivery date.
We are tracking all parcels and in touch with all the courier companies to make sure all is running smoothly.
Order ID Numbers are sent once your order is confirmed. You can find your order number in your Order Confirmation email, along with additional information about your order (it will start with 51******). Your Order ID Number is the best way to identify and to track your order.
If you cannot find your Order Confirmation, just drop us an email and we will send you a new one.
There are a few reasons why this might happen:
Please allow 24hrs for your order to process, and for our team to release the order into a confirmed status.
If you are still unable to locate your confirmation email after 24 hours, please contact our team and we will be sure to resend it to you.
When contacting us, please select the option shown below:
You can find out your Order Status here: Order and Shipment Status Information.
Your item is being produced according to the shipping method you chose when placing your order.
Tracking Your Order Click here to track your order status. If you haven’t received a shipping notification, your order is still in production.
Shipping Notification Once your product is on its way we’ll send you a Shipping Confirmation email that states your delivery date and tracking number, depending on the shipping method you chose.
Click here to track your order. All you need is your Order ID and email.
Please make sure to enter the exact email address that was used to place your order.
If you are having trouble tracking your order, please contact us.
If your postal tracking number isn’t working, please allow up to 48 hours and try again. Sometimes the information on the shipping websites takes longer than usual to show updates.
Late Package If your order delivery date has passed and you still haven't received your package, we recommend that you try the following (it’s proven helpful to other customers in the past):
Please note that if your order is being shipped outside United States shipping timeframes may run differently.
If you are still unable to locate your order, please contact our Customer Care Team for assistance.
Although it is rare, sometimes your tracking number will say "Delivered" before your package has arrived. If this happens to you within 36 hours of the expected delivery, please try the following:
If your order is 36 hours past the expected delivery date, please contact our Customer Care Team.
Yes! We ship to most countries all over the world.
We offer shipping to the following destinations:
HondurasHong KongHungaryIcelandIndiaIndonesiaIraqIrelandIsraelItalyJamaica Japan
LatviaLiechtensteinLithuaniaLuxembourgMacedoniaMalaysiaMaltaMexicoMonacoMontenegroNetherlandsNew ZealandNicaraguaNorwayPanamaPapua New GuineaParaguayPeruPhilippinesPoland
Republic of MoldovaRomaniaRussian FederationSan MarinoSaudi ArabiaScotland - UKSerbiaSingaporeSlovakiaSloveniaSouth AfricaSouth KoreaSpainSwedenSwitzerlandTaiwanThailandTrinidad and TobagoTurkeyUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistan VenezuelaVietnam
Please note that the shipping time frame may vary according to the destination you would like your order shipped to.
*Orders from outside the US may take up to 18 business days and contain taxes & duties.