Product & General Info

At MyNameNecklace, our jewelry is made of high-quality materials and stones.

Standard Warranty-

All materials (gold, diamond pieces, silver, gold plated, and rose gold plated items) include a 2 years warranty. Please note the warranty does not cover lost or stolen cases.

Check out this article to keep your jewelry shining daily.

Is my jewelry water resistant article

While we have a wide range of Jewelry styles, you may want to add a personal touch that you can't find in our collection. For special design requests, please contact our Customer Care Team: support@mynamenecklace.com

Our Jewelry design experts will review your request and let you know if we can make your personalized creation.

Please attach a link to the item you are referring to, or the product ID number, which can be found on the item page here:

Please note that during busy seasons we cannot accommodate special requests.

The chain type that comes with your necklace, and the chain lengths that are available, are indicated in the "Size & Materials" tab which you can find on each individual product page.

You can find more information about our chain collections here .

Yes, all our precious metals are purchased from government certified vendors. All items have a stamp of authenticity on it.All our silver jewelries are made of 0.925 sterling silver, and our gold jewelries are made of solid gold, with 10k, 14k and 18K purity level that is indicated on the item. We also have special metals such as Vermeil and Premium Silver:

To learn more about our metals, please check our MyNameNecklace guide.

You'll also find all item-related information on each individual product page.

All our products are 100% nickel-free, except for items made of white gold.

Double-barreled names or words usually have more than eight characters. We recommend ordering double-barreled names or words in double thickness to ensure durability. Please visit our double thickness material collection here.

You can view how many capital letters are possible under the "Size & Materials" tab on the product page. For names that include two capital letters, we again recommend ordering a double thickness necklace.

Check out our World Collection to see a wide variety of Jewelry in additional languages other than English.

If there is an item on our site that you’d like, but it doesn’t appear in our World Collection, please contact our Customer Care Team (support@mynamenecklace.com) to see if this special request is possible.

We can add most characters to our Jewelry as long as they appear on the English keyboard.

All you need to do is place your order with the special character included.

Regarding emojis—although we know they’re popular—unfortunately, we cannot engrave them.

Please note that during busy seasons we cannot accommodate special requests.

We offer two kinds of gift packaging kits:

1. 1. The Classic Gift Kit - an elegant gift packaging with MyNameNecklace’s classic design.



2. 2. The Personalized Gift Kit– a custom-made gift box, with your selection of one of our illustration templates, to which you may add your loved one’s name/s.

Each gift kit contains:

• One gift box (the size will be chosen by our designers, according to what fits best with your jewelry)
• Gift bag

Important notes about our Gift Kits:

• You can add a Gift Kit directly from your item’s Product Page, or by contacting our Customer Service.
• Your note will be printed in stylish script font, exactly as it is received, including capitalization, punctuation, numbers, spaces and spelling.
• Please make sure to double check your message to make sure everything is correct.
• As long as the order is not packed yet, we are able to make changes to the messages.
• As we know that this is a gift, we will not include the item prices in the packing slip.
• Each Personalized Gift Kit is produced per order; it is therefore non-returnable, exchangeable, or refundable, unless the product is faulty.

We are aware that there are existing websites that copy our products and images. Some even reproduce MyNameNecklace’s trademark and therefore are misleading for our customers. We are informed about most of these infringing websites and are in the process of shutting them down, as it is our priority to protect our customers and the official MyNameNecklace brand. To make sure that you are purchasing from the official MyNameNecklace, only buy products from our official website:

www.MyNameNecklace.com

If you are not shopping on the website above, then it is not us. If you have difficulty defining if you are shopping on our website or see a website that is copying and selling our items, please contact our Customer Care team: support@mynamenecklace.com.