Help Center

Product & General Information

How to take care of my jewellery?

How do I place a special request for my necklace?

How to choose the correct jewelry size?

Can I add charms, pendants or engravings to my jewelry?

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Delivery

What are MyNameNecklace shipping options?

Why didn't I get an order confirmation?

Where is my order?

I can't find my order ID number

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Change Order Details

How can I change my shipping address?

How can I change an order after placing it?

How do I change my inscription?

How do I add another item to my order?

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Received Item Issues

My jewellery is damaged, what should I do?

My chain broke, what should I do?

Returns & Cancellations

My chain size that I received is incorrect, what should I do?

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Payments & Promo Information

My promotional code doesn't work

Can I use more than one coupon code?

Why do I see a double charge on my billing statement?

I have a PayPal account but I cannot complete the payment

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If you still need further assistance, please contact us via email custserv@mynamenecklace.com , including your order number and summary of your concern.